We want you to love your La Suzy Period Bed Mat! We are so sure you’ll be happy with your purchase that we offer a “30-Day Money-Back Guarantee” or an exchange from date of purchase. So go ahead, shop with confidence we’ve got you covered! Please note, any shipping charges associated with purchases will not be refunded.
We will not be able to accept returns if the mats have been damaged by washing mishaps such as blotching, discoloration, shrinkage, misuse, accident, modification, or repair.
We pride ourselves on the quality of our La Suzy Period Bed Mats, if there is an issue that occurs outside of the 30-Day Guarantee period, please email us at accounts@lasuzy.co.uk to discuss and resolve any issues you may be having with your La Suzy mat.
Missing, Lost or Damaged Orders
If your order does not arrive, please contact us to investigate, email us at accounts@la suzy.com. If you have not contacted us within 30 days of your order date, we cannot offer any compensation or replacement stock. If your order does not arrive, please contact us to investigate. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
NOTE: We do not take responsibility for lost/missing packages that show successful delivery to the order's shipping address.
Receiving your refund
Please be advised that credits can take up to 14-30 days from the day we receive your items in our warehouse. Once your credit is processed it will be put back directly onto your method of payment. If the item is an exchange we will ship you a new La Suzy as soon as we receive the returned one.
